Optimised data-driven approach empowers this TelCo to further its responsible business mission
Deliverables Implement an optimised reporting system to track processes, performance and customer outcomes across all project missions, helping to improve the overall data pipeline and the delivery of service and support. Produce repeatable and practical analytical processes by blending technical expertise with specific business and domain knowledge. Deploy AI and machine learning capabilities to better […]
Driving strategic growth through identifying high-value clients
Deliverables Establish a capability that enables agile, explorative, integration of data from any data source and supports a process for production deployment into the firm’s system (Cognos). Develop a holistic customer view that supports the delivery of client-centric insights for every area of the business. Develop statistical modelling to identify drivers for high-value work and […]
How Optivia’s Business Analysts helped inform a Unified Data Store Implementation
Deliverables Gathered business, functional and non functional requirements for the project and liaised with both business and technical stakeholders. Devised a list of use cases informed by an assessment of the company’s pre-project state. Implemented business rules applicable to multiple business departments to build a standardised way of ingesting data across the company. Shortlisted vendors […]